V Walker Logistics LLC collects: Identity data (name, phone, email, CDL/license number); Location data (GPS coordinates during active job sessions only); Financial data (processed exclusively by Stripe — we never store raw card numbers); Usage data (app activity, job history, ratings).

We use collected data solely to: operate and improve the RoadRescue Platform; match Drivers with nearby Providers; process payments; send job-related notifications; provide customer support; and comply with legal obligations.

We do not sell your personal data. We share data with: Stripe (payment processing); AWS/Firebase (secure cloud infrastructure); Twilio (SMS notifications); and law enforcement when required by valid legal process.

Real-time GPS location is only collected during active job sessions. Location data is automatically deleted 30 days after job completion. Providers can only see a Driver's location after a quote has been accepted.

Account data is retained while your account is active. Deleted accounts are purged within 90 days. Transaction records are retained for 7 years per financial compliance requirements.

You have the right to: access, correct, or delete your personal data; opt out of non-essential communications; request data portability. Contact us at privacy@truckerroadrescue.app.

We use TLS encryption in transit, AES-256 encryption at rest, and regular third-party security audits. Despite best efforts, no system is 100% secure. Report security concerns to security@truckerroadrescue.app.

You are an independent contractor, not an employee, agent, or partner of V Walker Logistics LLC. You are solely responsible for your own taxes, insurance, equipment, and compliance with all applicable laws.

You must maintain at all times: valid commercial driver's license (if applicable); commercial auto liability insurance (minimum $1,000,000 per occurrence); general liability insurance (minimum $500,000); all state/local business licenses required for the services you offer.

You agree to: respond to accepted jobs promptly; provide accurate ETAs; complete services to a professional standard; maintain a rating above 4.0 stars (accounts below 3.5 for 30+ days may be suspended); treat Drivers with respect and professionalism at all times.

V Walker Logistics LLC retains a 5% platform fee on each completed transaction. This fee covers payment processing infrastructure, platform maintenance, insurance overhead, and customer support. The fee is deducted automatically before payout via Stripe Connect.

Payouts are disbursed via Stripe Connect within 1–2 business days of job completion. A valid Stripe Connect account is required before accepting jobs. Providers are responsible for accurate banking information.

Canceling an accepted job without a valid reason (verified emergency or mechanical failure) may result in penalties: first offense — warning; second offense — 7-day suspension; third offense — permanent removal. Drivers may receive partial compensation for provider no-shows.

Job disputes must be filed within 48 hours of job completion via the in-app dispute system or by emailing disputes@truckerroadrescue.app. V Walker Logistics LLC's decision on disputes is final.

All payments are processed by Stripe, Inc. RoadRescue does not store credit card numbers. Drivers are charged the provider's quoted amount plus a 2.9% + $0.30 card processing fee (built into the final quote). Payment is authorized at acceptance and captured upon job completion.

Full refund: Job cancelled before provider dispatch, or provider no-show. Partial refund: Service partially completed — determined by V Walker Logistics LLC after reviewing both parties' accounts. No refund: Service completed as agreed. All refund requests must be submitted within 5 business days via support@truckerroadrescue.app.

We take payment disputes seriously. Upon receiving a chargeback notification, V Walker Logistics LLC will submit evidence to Stripe within the required timeframe. Repeated fraudulent dispute filings will result in account termination. Contact disputes@truckerroadrescue.app before initiating a chargeback.

V Walker Logistics LLC is a technology marketplace only. We do not operate tow trucks, employ service providers, or directly perform roadside assistance. All services are performed by independent third-party contractors who use the RoadRescue platform.

V Walker Logistics LLC makes no warranties, express or implied, regarding: the quality, safety, timeliness, or legality of services provided through the Platform; the accuracy of Provider ratings or credentials; Provider availability in any given area; or any outcome of services rendered.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, V Walker Logistics LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES arising from: personal injury or property damage during service; service delays or failures; Platform downtime; data breaches despite reasonable security measures; or any third-party actions.

Our total aggregate liability for any claim shall not exceed the platform fees paid by the claimant in the 90 days preceding the claim.

By using the Platform, you acknowledge that roadside assistance involves inherent real-world risks including physical danger, traffic hazards, and mechanical unpredictability. Always prioritize personal safety. If in immediate danger, call 911 before using RoadRescue.

You agree to indemnify, defend, and hold harmless V Walker Logistics LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Platform, your violation of these Terms, or your provision/receipt of services.

Entity Type: Limited Liability Company (LLC)
Operating As: RoadRescue (DBA)
State of Formation: Texas
Industry: Transportation Technology / Marketplace Platform
NAICS Code: 488410 (Motor Vehicle Towing)

The LLC structure provides: Personal liability protection — owners' personal assets are shielded from business claims; Pass-through taxation — profits taxed once at member level; Operational flexibility — no board requirements; Credibility — essential for Stripe merchant accounts and insurance policies.

File annual Texas Public Information Report (PIR) with the Texas Comptroller by May 15 each year. Pay Texas franchise tax (if gross revenue exceeds $2.47M threshold). Maintain an updated registered agent in Texas.